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Disclaimer

The limits of what this website and our products promise

Updated: 

This disclaimer applies to carpicreative.com, operated by CARPI GROUP LTD, trading as Carpi Creative Shop, a company registered in England and Wales under company number 17432797. It should be read together with our Terms of Use and our Licence, which set out the contract between us.

Nothing in this disclaimer limits your statutory rights as a consumer, or our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

1. Information is general, not advice

Everything published on this site — product pages, guides, help articles and answers from our support team — is general information about our products. It is not legal, financial, tax or other professional advice, and you should not treat it as a substitute for advice from a qualified professional who knows your circumstances.

This applies particularly to licensing. We explain how our Licence works in plain terms so you can make a sensible decision, but if the stakes are high — a large print run, a brand identity, a trademark application — take your own legal advice before you commit.

2. Products, previews and descriptions

We describe our products as accurately as we can and list the file formats, dimensions and contents on each product page. Even so:

  • Colours vary between screens, browsers and printers. A small difference in appearance is not a defect.
  • Preview images, mockups and specimen sheets are for evaluation. They show how an asset can look, not a guarantee of how it will look in your project.
  • Fonts and templates may render differently depending on the software and version you use.

You are responsible for checking that a product suits your intended use before you rely on it. If a file is faulty or genuinely not as described, your rights under the Consumer Rights Act 2015 apply and we will put it right — see section 7 of the Terms of Use.

3. Our AI assistant

Where we make an AI assistant available on the site, the following applies.

  • It can be wrong. The assistant is an automated system that provides general information about our products and licences. We cannot guarantee that its answers are accurate, complete or current. Everything it says is provided “as is”, with no warranty of any kind.
  • It is not legal advice. Its answers are for information only and are not legal or professional advice. For legal questions about our licences, consult a qualified adviser.
  • It cannot change your licence. Nothing the assistant says varies, extends or overrides the published Licence or Terms of Use. Where they conflict, the published documents govern.
  • Check before you act. You are responsible for reviewing its output before relying on it. We are not liable for any loss arising from your reliance on an answer you did not verify.
  • Do not share sensitive information. Conversations may be logged and reviewed by our support team for quality and troubleshooting. Please do not enter payment details, passwords or other sensitive personal data. Our Privacy Policy explains how we handle your data.

If you would rather speak to a person, email support@carpicreative.com and one of us will answer.

4. Availability of the site

We do not guarantee that the site will always be available, uninterrupted or free from errors. We may suspend, withdraw or restrict all or part of it for maintenance or business reasons, normally without notice. We also do not warrant that the site or its files are free from viruses, and you should use your own security precautions.

5. Prices and availability of products

We try to keep prices, sale badges and product availability correct, but errors happen. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than supply at that price. Prices and promotions can change at any time, and a change never affects an order we have already accepted.

6. Third-party links and services

The site links to and relies on services operated by other companies, including our payment providers. We do not control those services and are not responsible for their content, availability or practices. A link is not an endorsement. When you use a third-party service, its own terms and privacy policy apply to that use.

7. Content you submit

Any review, comment or other material submitted by users reflects the view of the person who wrote it, not ours. We do not endorse it and we do not accept responsibility for it, though we may remove anything at our discretion.

8. Limitation of liability

Subject to the opening paragraphs of this page, we are not liable for loss of profit, loss of business, loss of goodwill, loss or corruption of data, or any indirect or consequential loss arising from your use of this site or our products. Our total liability in connection with any order is limited as set out in our Terms of Use and Licence.

9. Changes to this disclaimer

We may update this page from time to time. The current version is always published here with the date it was last updated.

10. Governing law

This disclaimer is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings where you live.

Related documents

See also our Terms of Use, our Licence, our Privacy Policy and our Cookie Policy.

Contact us

If anything on this page is unclear, ask us before you rely on it. You can also reach us through our contact page.

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